Today, Congresswoman Lizzie Fletcher (TX-07) announced that her office has successfully closed more than 3,500 constituent cases for residents of Texas’ Seventh Congressional District.  Her office provides assistance for residents with their cases before federal agencies, ranging from assistance obtaining benefits from Social Security, Veterans’ Administration, and Medicare, obtaining visas and renewing passports, addressing matters before the Internal Revenue Service (IRS), and many other matters before the agencies.  Since the beginning of the COVID-19 pandemic, Congresswoman Fletcher’s office has also helped small businesses obtain federal relief provided under the CARES Act, ensured constituents received their economic impact payments from the IRS, and helped individuals navigate unemployment claims. 

“I am proud our team has helped more than 3,500 families in our district get the help they need,” said Congresswoman Lizzie Fletcher.  “It is a privilege for me and for our district team to be able to provide real assistance to district residents, especially in these difficult times.  We are glad to receive their calls, and we are dedicated to serving our neighbors in every way we can.”

In her 2020 Annual Report, Fletcher noted that COVID-19 related casework represented more than 44 percent of all cases closed by her office in 2020, with residents seeking assistance with the Texas Workforce Commission (TWC), Small Business Administration (SBA), and the Internal Revenue Service (IRS). 

Below are some testimonials from constituents Congresswoman Fletcher and her team have helped: 

“I recently contacted Representative Fletcher's office for help resolving an error with TWC, whose call centers have been overloaded due to COVID.  Her staff replied within days (thank you Spencer G.!) and put me in touch with someone at TWC who was able to fix my issue immediately.  This was my first time reaching out to a representative's office and I really appreciate their responsiveness and help connecting me with the right person.” – Lauren J.

“I had an issue with obtaining my unemployment benefits after being furloughed from my job due to Covid-19.  After several attempts to speak to someone at TWC that could help me with my issue, I contacted the Office of Representative Lizzie Fletcher for help. Spencer G. and the team at the Office of Representative Lizzie Fletcher were extremely helpful in getting my unemployment claim issue followed up by TWC promptly and resolved quickly.  I can’t thank them enough for their help and support during a stressful time.  It means a lot to me that they cared and took the time to help me and follow up with me.  Thank you again” – Haylee K.

“I was a victim of ID fraud with the Texas Workforce Commission. Someone fraudulently filed for unemployment in my name in May 2020.  I replied to the notice that it was fraud; months later I received a debit card and then a benefit check.  I tried calling and emailing TWC Fraud as I did not want the funds and knew so many others could benefit from the money.  Then I received a collection notice of overpayment that I needed to make a monthly payment for funds I never used.  Again, I replied and sent an email to my TWC rep but only received an auto reply. 

“After months of frustration, I contacted Ms. Fletcher’s office, and by the end of the day. Spencer G. called to tell me someone from the TWC would be contacting me.  Two days later my issue was resolved.  The TWC noted fraud in my file and said I should stop receiving collection notices.  I am very appreciative and impressed with Spencer’s/Ms. Fletcher’s help to get this issue resolved so quickly in a matter of days when I tried for six months to get it settled.  Ms. Fletcher truly cares for her constituents and is there to help. It renews your faith in our government representatives.  Thank you, thank you!!” – Sonia P. 

"My passport was stolen from a car break-in several months ago.  I immediately put in for a new passport through the normal channels and was told it would take three months due to COVID.  I had an important business trip to London on December 5.  I had heard from a friend that you could write to Congresswoman Lizzie Fletcher, and her office staff would assist in getting your passport expedited and in your hands in less than a week!  So, I contacted her office immediately.  Her staff were very professional and followed up with calls and emails until I received my passport five days later!  I am very impressed and will recommend the Congresswoman to anyone who needs her help and am glad she is in office representing us all.” – Steven W.

 See these and more stories from constituents helped here.  Those seeking assistance with federal agencies can begin the process here.